Hope for the Best
This page provides some tips on working with Windows Installer.
When SQL for ArcGIS® Pro is installed from an .exe Windows Instller installation file, the installation will utilize Microsoft Windows Installer, a standard installation utility built into Windows that is used by innumerable applications. When SQL for ArcGIS Pro is uninstalled using the Windows Control Panel's Add or Remove Programs applet, the removal is done by Windows Installer.
Windows Installer is not used for portable installations of SQL for ArcGIS Pro. One reason portable installations are so popular, and why they are provided as an installation option by Manifold, is avoiding the hassles when Windows Installer loses its mind.
Although Windows Installer in general is a very reliable, well-understood program, it is possible for Windows systems or software installations to be damaged in ways that might get Windows Installer confused. This most frequently happens when people or third party programs partially uninstall or partially reinstall, tinker with registry entries, delete installation files they might need later or make other alterations to Windows. But damage that affects Installer functionality can occur for many other reasons such as transient hardware failures, memory blips caused from cosmic ray impacts or any of the other innumerable highly exotic causes of strange troubles within modern computers. Don't take it personally.
When Installer is confused, any attempt to install or uninstall SQL for ArcGIS Pro can result in all sorts of unexpected error messages. Deal with that by keeping calm and dealing with the situation step by step.
Advice for avoiding problems with Windows Installer:
Critically Important:Retain the .exe file used to install whatever is your current Manifold product installation, in case you later need it for an uninstall or reinstall.
- If you ever encounter unexpected messages from Windows Installer, such as "Newer Version installed," try resolving the problem by uninstalling (using the Windows Control Panel Add or Remove Programs applet) your current SQL for ArcGIS Pro installation and then re-installing.
- If that does not work, try using the Microsoft utilities described below to clean up Windows problems.
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There are two main Microsoft utilities that are used to repair Installer problems:
Program Install and Uninstall Troubleshooter- This is your first choice. Download the Troubleshooter from this page and follow Microsoft's instructions. Microsoft Windows Installer CleanUp Utility, a program no longer provided by Microsoft. Use only as a last, desperate step before reloading your Windows system if the Troubleshooter does not work. If you can obtain a copy of the utility, run it and then reboot and install or uninstall SQL for ArcGIS Pro.
You may or may not be able to find the Program Install and Uninstall Troubleshooter at a Microsoft site. It may be replaced with a different utility or a Microsoft web-based service. If so, you should consider using any such newer or different or replacement utility or service. Microsoft continuously updates and changes the availability of such programs or services that it provides. Manifold cannot advise you on how to obtain a Microsoft-provided resource from Microsoft. You must contact Microsoft for any such assistance.
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Most experts will not attempt to find and fix random damage but will simply re-install Windows for a fresh start. That's a good strategy for beginners as well.
Manifold does not provide technical support services for fixing damage to Windows installations. Manifold cannot provide advice for finding Microsoft resources within Microsoft's web pages. Your authoritative technical resources for Microsoft products are Microsoft documentation and technical support services. This page provides advice that has helped some Manifold users with typical Windows installations but that is the limit of advice Manifold can provide for repairing Windows systems. Your particular Windows installation may be different or may have experienced different damage than other Windows installations, so the advice in this page may not apply to you. If so, please consult your Microsoft tech support resources for assistance.
How to Buy Technical Support Services
Purchase technical support products for SQL for ArcGIS® Pro on the Online Store. Purchase the technical support product desired and you receive support tokens by email. You can then use them when contacting tech support.The store is open 24 hours / seven days a week / every day of the year. Orders are processed immediately with emails sent out in seconds.
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